TICKET EXECUTIVE CUSTOMER SERVICE REMOTE

Description

Role: Any Other

Timings: Day Shift

Industry: BPO / ITES

Functional Area: Any Other

Key Skills: BPO Skills

• Description

  
  
  

  Rock Infotech Limited is a Computer & Network Security company, looking for a Fresher Ticket Executive Customer Service WFH to join our team. As a Ticket Executive, you will be responsible for providing prompt and accurate responses to client tickets. The ideal candidate will be a self-starter with excellent communication skills, able to multi-task and work collaboratively in a team-based environment. This is a work from home position.

  
  
  
  
  

  Responsibilities

  
  
  
  • Respond promptly and accurately to client tickets via email or live chat
  • Work collaboratively with the team to escalate and resolve issues within the defined service level agreements
  • Maintain and update clients' records in the ticketing system
  • Provide guidance and assistance to clients with technical issues related to our products and services
  • Adhere to defined customer service levels and quality standards
  • Review issues and suggestions made by clients, identify recurring issues, and escalate to the appropriate department for resolution
  • Follow up with clients to ensure satisfaction with the solutions provided
  
  
  

  Requirements

  
  
  
  • Bachelor's or Associates degree in Computer Science or related field
  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively in a team-based environment
  • High level of attention to detail and accuracy
  • Ability to manage multiple priorities and deadlines
  • Knowledge of ticketing tools and customer service platforms
  • Familiarity with computer and network security concepts and best practices
  
  
  
  
  
  

  Contact RecruitmentManager7230061389

  
  
  

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